why do I get cheated a couple of times a month out of my paid plan?

It was Dec31 the second or third time I was cheated on time. then it was January 31st. Now today I get another email saying I was put back on a trial plan after I paid $32.10 on January 31st. I have no idea what is up with this company screwing me out of money all of the time, except they are thieves!