Why Can't I ping the IP Address of my Ring Bridge?

Products Smart Lighting
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#1

I have a homemade network monitoring system that uses a standard udp ping to ensure all the devices I care about are alive on my network. I recently installed the Ring Mailbox Monitor and the requisite Ring Bridge to connect the sensor to my network and the Internet.

I’d like to monitor the aliveness of the IP address DHCP has assigned to the bridge, but the Bridge never responds to a ping. A scan of the IP address that DHCP has assigned the ring bridge, shows no ports open; no surprise, since security is a major concern on this device.

The Bridge and Mailbox sensor are working flawlessly, but I’d be happier tickling the ping udp port of the bridge’s IP address to confirm its alive and well.

Thoughts and comments welcome

John Vaccaro

The race is not always to the swift, nor the battle to the strong -but that’s the way to bet. - Damon Runyon

#2

Hi @jjvaccaro. I checked with my team on this, and they let me know that the Ring Bridge uses TCP rather than UDP, so make sure you are pinging the correct one. If you’re still unable to ping the Ring Bridge’s IP address, please give our support team a call at one of the numbers available here so they can assist further. If you are outside of the US, please visit here to see how to contact support. :slight_smile: