Why cant i connect my ring to internet

Cant connect my ring to internet. Any advice please, gets to 95% then says it cant connect,

Hi @Kimmi17. I’d love to be able to assist you with this! I’ll need a bit more information. What device are you trying to connect to the internet? Can you share a screenshot of the specific error you are getting, or describe any light patterns you see? What type of phone are you using, what OS is installed and what version of the Ring app is installed This will help me determine the next best steps.