U
White horizontal lines on doorbell camera view at night
troubleshooting
cs-support
video-quality
When motion is detected or you live view at when dark you either can't see anything or visibility is extremely reduced due to the lines across the screen.
723 •
0 •
1 •
03-10-2023 08:28:27
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Justin_Ring
Hi @user60888. I would try the following steps for your concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Verify your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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05-10-2023 09:30:59
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