White ghosting image during daytime and night, how to fix?

Just installed a Ring Doorbell 3 Plus and it has a constant white glare image similar to a ghost effect both during the day and night, see attached pics. Is the camera defective or is this normal?

The clear protective tape has been removed and the lens is perfectly clean. I’ve tried enabling the HDR setting, but issue still remains.


Hi @wpbgary. This is not normal for you to be seeing that blurred spot, especially if it consistent for both day and night. To get this resolved, I would reach out to our support team so they can best assist you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.