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When does monitoring center call?

I am a fairly new Ring owner with professional monitoring. A few days ago I forgot to disarm the alarm before opening a rear door. The alarm immediately went off. I disarmed the system as quickly as I could...probably took about 30-60 seconds. I expected to receive a call from the monitoring center but never did. Why didn't anyone call?

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13-11-2019 07:06:35

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