When I bought these things, the last thing I wanted was to have to investigate them. For 6-7 months, I rarely thought about them, except when the batteries needed changing. Have about 15, assorted models. They are now all crippled by some sort of horrible firmware bug.
One minute online, 29 minutes offline, one minute online, 29 minutes offline. No alert that something is wrong, as apparently too many people complained of being flooded with alerts by this strange recurring phenomenon. Following support’s instructions, pulling the batteries for a moment, “fixes” it temporarily. Then they inevitably go into the death spiral again. These are defective products, seemingly all of them at this point and it is clear that they have had this problem for years, yet support keeps sending people in circles pulling batteries.
So, any timeline for fixing these stupid “security” lights? Is anyone there even working on this issue? Any thoughts on recalling the whole product line? Would seem reasonable at this point.
Looking forward to a response that’s not from a bot (or somebody impersonating a bot). Save the canned BS about being very sorry and any advice related to pulling batteries, unpairing and re-pairing the lights, etc. I’d like some real answers at this point.