What happened to Technical support CHAT?

When I purchased ring 3 years ago there was TECHNICAL support chat…now I have to call every time there is an issue, and there are a lot, and I have trouble understanding their accents CHAT was better, CHAT didn’t depend on accent, CHAT could be done at night without waking my wife. CHAT is the way forward and RING has gone backwards. Instead of FIXING the issues, they just REDUCED the TECHNICAL support options…BRING BACK TECH SUPPORT CHAT!!!