What do do if an order from ring didn’t arrived

I ordered a solar charger for the ring doorbell
The tracking number indicate that the item arrived but it did not
I called customer support and 3 days passed without any news or update from them

Sorry to hear about this experience, @RoyMoritz! Reaching out to our support team was definitely the best step to take. If the tracking information is showing as delivered or is not updated properly, our support team can look into the order status, as well as resolve the matter for you.

Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Thank you :slight_smile: