General Topics
Website Won't Stay Logged In
So the majority of the time when I go to the Ring website to check one of my cameras (as I have them bookmarked) it ends up asking me to log in again, which means I have to go though the username and password process, tick the remember me box, confirm TWO different popup windows that try and warn me against logging in and THEN I can finally view the camera, by which point I’ve probably missed whatever it was I was trying to check.
Why won’t the website actually keep me logged in? It seems to last a few hours at most, after which it forces me to log in again and go through those annoying popups.
This is on Firefox on Windows 11 with the AdBlocker disabled.
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16-12-2023 07:17:27
Responses (2)
Hi Justin:
I am ticking that option, every time.
I’m not using private mode in the browser and all other websites have no trouble staying logged in.
I’m not using a VPN or proxy. Nor is my IP changing.
It happens in both Chrome and Firefox.
It’s driving me mad as it makes it impossible to “quickly” check a camera.
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11-04-2024 08:47:25
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Justin_Ring
Hi @Enverex. Try these steps to address your concern:
Verify you are selecting the option to keep you signed in for 30 days when logging in.
Make sure you are not using a private browser and that your browser cookies are not being cleared.
Disable any active VPNs.
Try using a different browser to see if it does the same thing.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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18-12-2023 06:11:55
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