Amazon Alexa + Ring
We can no longer answer ring doorbell in our alexa echo show
Our ring doorbell 2 is perfectly working with our alexa echo show. But recently we noticed that we were not be able to answer the ring doorbell in our alexa echo show. I already tried the ff: - ring door bell works perfectly with our phone ring app - it’s working when the command came from alexa echo show to ring doorbell - amazon and ring app are already updated - i tried disabled, deleted and re-enabled ring in amazon alexa app. But still, still not working. Please help.
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11-05-2021 04:07:05
Responses (2)
- P
Exact same issue here too. Brand new echo show 5 with new wired ring doorbell bought together. The caller at the door can not hear the echo show if ring call button is pressed outside. Not sure what to do now. I suppose I will have to return both items. I will keep them if Ring replies with a time frame for the fix.
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03-07-2021 12:03:37
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AWorkaround to fix this issue: turn off "rich notifications". It did the trick for me and for others. You will lose the snapshot picture that comes via the app notification though.
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14-07-2021 05:46:00
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Andre_Toniolo
Hi I have the exact same issue. Everything works great, except when someone presses the doorbell button. I got video and audio feed all right on my echo show 8, but I can't get the doorbell to receive the audio from my echo show. This only happens when using the "doorbell press announcements". If I randomly give a "talk to front door" command in the echo show (without and button presses in the doorbell) , everything works flawlessly. I have tried basically everything, but nothing works.
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12-05-2021 09:57:44
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