Way to check solar mount status

Products Accessories
#1

I have an original Ring doorbell that was losing charge very rapidly, so I purchased a solar charger mount with the hopes of extending the battery life. I’ve noticed that since I purchased and installed it, the battery life does not to be extended, in fact it appears to be draining it even faster. Is there a way to check to see if the charger is working properly?

#2

Hey @JennBliz. You can check out if your Doorbell is charging under its Device Health page. It will show to you if it’s connected to the solar charger from there! If you are unable to see this, please reach out to our support team here for them to see if they can see anything on their end. :slight_smile: