Waiting for Replacement since Nov 20

Whats up with support? Trying to get a replacement since 11/20 with no luck. Everytime I call looking for assistance its like groundhog day, I hear “gee, your notes states a camera should have been mailed out, let me take care of it, and get one ordered, processed, and put a rush on shipping”

Anyone else having this issue ?

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I have Called again and again - And I hear the same script- please may I be place you on hold ??? We found your order! we are processing it and are escalating it to our shipping department - it will be shipped in 1-2 weeks” - this scenario plays out every 2 weeks