I’m semi new to ring, only had my doorbell for a few months. I paid for the basic plan, it said 180 days of video storage which I think is sufficient. Well, something happened where I needed to search for a specific video about 70-75 days ago. I kept getting No Events Found. I contacted support and they told me it’s defaulted to only store 60 days!
I told them my plan is 180, they said they know but the default is 60 and instructed me how to change it in the app.
I will include it below for those who didn’t know this.
My point is Ring needs to change this default asap. If you are advertising a plan has 180 days storage, then it should be DEFAULTED to 180 days! Now the videos beyond 60days are gone forever. In my case I was searching for videos of a deceased friend for their family.
Imagine something more serious like a crime that could be solved with a ring cam video but this stupid default gets in the way. Ugh!
TO CHANGE YOUR DEFAULT VIDEO STORAGE SETTINGS
GO TO YOUR RING APP ON YOUR PHONE
Here’s how you can Change your Video Storage Time:
- Go to the menu.
- Select Control Center.
- Select Video Management and Video Storage Time.
- Next to the device, select Edit and choose a video storage option.