Video processing, please wait
Everytime our doorbells rang, the message 'Video processing, please wait' came up - and for so long that the visitors had given up before I could response. It then came to my mind that the problem had been there since the new feature History Timeline was implemented. After deselecting this, the video now answers almost immediately when answering the doorbell. Is that a known problem?
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09-09-2019 09:40:57
Responses (9)
- E
If you are facing the "video processing please wait" error on Ring, there are several steps you can take to solve the issue. first, check your internet connection. A slow or unstable internet connection can cause the video to take a longer time to process. Make sure that your device is connected to a stable and strong Wi-Fi network or cellular data network. Secondly, check the battery level of your device. A low battery level can cause issues with video processing. Charge your device to ensure that it has enough power to process the video. you can also try other methods that I found in the article posted on [Geekydane](https://geekydane.com/google-drive-still-processing-video/). though the methods are for google drive they might help you. Thirdly, restart the Ring app. Sometimes, the app may have glitches or bugs that cause the error. Closing the app and reopening it may solve the issue.
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22-03-2023 06:04:23
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- C
After your Ring Doorbell or Camera is done recording an event, the video will take a moment to process before it can be viewed on the Event History tab or the Event History Timeline. You should not receive this message when activating the Live View. If you're experiencing issues with the Live View not loading, we recommend reviewing the troubleshooting steps in [this Community post](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). The troubleshooting steps in that post will help you narrow down the cause of Live View issues. It's also always recommended to have the latest version of the Ring app and your phone's software installed. If you have a VPN on your phone, ensure it is turned off, as the Ring app isn't compatible with the use of a VPN. For more in-depth troubleshooting assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-03-2023 10:36:35
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22-03-2023 10:36:50
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Springveldt
Add me as yet another customer with this issue. I've got a Ring Door View Cam that has worked fine for nearly 2 years until this week. I had to remove the doorbell as my wife wanted to paint the front door and since I've put the doorbell back on I'm now not able to connect to live video or even see any video at all. Whenever someone presses the bell it takes about 30 seconds for the notifications to appear on our phones or through our Alexa's. When I installed the door bell again I noticed that it updated the firmware. I've factory reset the device, I've uninstalled/installed the app, I've installed the Rapid Ring app, I've tried connecting through the website, I've changed the wifi the doorbell is connected, I've disabled the event history timeline. Nothing works. My RSSI is currently -36, the router (Netgear Nighthawk R8000p) is literally 4 feet from the doorbell with a plasterboard wall in between, I can't move the thing any closer. As it currently stands the thing is utterly useless as the 30 second delay between someone pressing the bell and getting an announcement through the Alexa's means we usually miss who was at the door. edit: I've just looked at my activity on ring.com and whenever I try to view an event I get an error "The video is not available. A Ring plan or trial was no active when this event took place" yet I have the Basic plan which runs until November 2021.
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23-08-2021 09:43:28
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