Hi, my recordings are freezing shortly after the start and then resume again a couple of seconds later. Is this a hardware fault with my doorbell, or a software glitch? It happens on every recording at the same time so is not related to the WiFi connection. The sound also seems to continue uninterrupted.
Example below:
Hi @The-ambroses. Try the following steps to try and help resolve your concern:
Reboot your router by shutting it down for a few seconds and then powering it back on.
Verfiy that your Doorbell has a good signal strength.
We also have this Help Center article with other troubleshooting steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.