Hi, my recordings are freezing shortly after the start and then resume again a couple of seconds later. Is this a hardware fault with my doorbell, or a software glitch? It happens on every recording at the same time so is not related to the WiFi connection. The sound also seems to continue uninterrupted.
Example below:
Hi @The-ambroses. Try the following steps to try and help resolve your concern:
Reboot your router by shutting it down for a few seconds and then powering it back on.
Verfiy that your Doorbell has a good signal strength.
We also have this Help Center article with other troubleshooting steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
My Ring Video Doorbell Pro 2 does this exact same thing. None of my other Ring cameras do this, just the doorbell. At about the 6 second mark, the video freezes for about 1 - 2 seconds, audio continues uninterrupted, and then video resumes. It’s not my wifi signal (RSSI -34 currently), rebooting/restarting doesn’t help. Voltage is perfect. Even tried replacing the doorbell itself and it still does the exact same thing. It has to be server-side or a software issue.
Hi @user77624. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call for further assistance.
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