Video Doorbell Community Articles

[Riley_Ring]

How To

• Where to Find Your Ring Device’s MAC Address
• How To: Restart Your Video Doorbell Pro

How it Works

• How Your Ring Video Doorbell Senses Motion
• How it Works: Corner Kits
• How it Works: Hardwired Battery Doorbell Charging
• How it Works: Video Doorbell (1st Gen) and Video Doorbell 2 Coverage
• How it Works: Video Doorbell (1st Gen) and Video Doorbell 2 Motion Settings

Set Up

• Optimizing your Video Doorbell Pro’s View and Angle
• Adding a Ring Video Doorbell with No Current Doorbell

[Kgilly]

Wont stay charged
My Ring is Hardwired, and I’ve changed my settings, I think my Ring is defective. It was on the recall list.

[Caitlyn_Ring]

Hi @Kgilly. You can find some great troubleshooting tips and information in one of our threads here from other neighbors that have had similar concerns. If you’re not able to find a solution there, our support team is able to assist you further as well. You can reach our support team at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

[Rio555]

I have 4 ring devices only one is working after spending hours on the phone with Ring. ANyone know of a more user friendly product?