Responses (7)

• C

  Chelsea_Ring

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  17-12-2020 07:23:40

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• K

  Kgilly

  Wont stay charged My Ring is Hardwired, and I’ve changed my settings, I think my Ring is defective. It was on the recall list.

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  24-01-2021 01:09:12

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  C

  Caitlyn_Ring

  Hi @Kgilly. You can find some great troubleshooting tips and information in one of our threads [here](https://community.ring.com/t/doorbell-not-working-despite-being-hardwired-status-showing-as-battery-critically-low/11354/2) from other neighbors that have had similar concerns. If you're not able to find a solution there, our support team is able to assist you further as well. You can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  27-01-2021 04:34:18

  K

  Kgilly

  Hello! I have a Ring I purchased last June, it was one that was recalled, we have reinstalled the new way, it is Hardwired- but I am unhappy with my Doorbell it doesn’t hold a charge at all- I have Chan the settings to people only mode changed recording length, and it doesn’t take snapshots- but it still doesn’t stay charged, I know we can purchase a solar charger but I have a neighbor with the same Ring and there’s works properly, I really would like mine to work properly, I am hoping to exchange it for a new one, I think this one is a Lemon. Sincerely, Kathy

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  28-05-2021 08:45:23

  K

  Kgilly

  Hello! I have a Ring I purchased last June, it was one that was recalled, we have reinstalled the new way, it is Hardwired- but I am unhappy with my Doorbell it doesn’t hold a charge at all- I have Chan the settings to people only mode changed recording length, and it doesn’t take snapshots- but it still doesn’t stay charged, I know we can purchase a solar charger but I have a neighbor with the same Ring and there’s works properly, I really would like mine to work properly, I am hoping to exchange it for a new one, I think this one is a Lemon. Sincerely, Kathy

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  28-05-2021 08:45:23

  K

  Kgilly

  

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  28-05-2021 08:46:24

  K

  Kgilly

  

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  28-05-2021 08:46:24

• M

  Marley_Ring

  A post was split to a new topic: [Doorbell Pro setup](/t/doorbell-pro-setup/37094)

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  10-02-2021 10:22:46

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• R

  Rio555

  I have 4 ring devices only one is working after spending hours on the phone with Ring. ANyone know of a more user friendly product?

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  20-02-2021 07:56:12

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• D

  d4b13894395292f7271d10bc41dac7

  Be advised that I was told by Ring Customer Service that it is expected that Wired Ring Doorbell will lose connection every time there is a loss of power and the only resolution is to do the physical reset on the device. The Customer Service person acknowledged that there is incorrect information in Ring usage database that indicates Doorbells will auto reconnect once power is restored. I was told this is incorrect and that physical reset is required every time. I live in area that has brief power glitches all the time and thus my only solution is to do the physical reset process on the device. I find this totally unacceptable given all my other devices from Google, Apple, etc auto reconnect. Shame on Ring for selling junk.

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  13-01-2022 09:27:55

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