J
Video Doorbell audio and motion
Happy New Year Ring Community.
I am currently having troubles with my Ring Doorbell, audio is deteriorating and I have noticed that not everything is being recorded for movement or audio. I wondered if I could email the problems I have been experiencing, can you advise the customer service email address please?
or how do I private message one of the community admins ?
I purchased on 14th October, delivered on 15th purchased Basic Plan 15 November 2020,.
I have a troublesome neighbour so its important my ring doorbell captures, movement and audio.
I am not sure if the device is faulty or if it can be checked via Ring first.
In the device settings is there an area I can tweak audio quality? Currently unable to find it.
I like to live a quiet life and rely on Ring doorbell for some peace of mind.
Thank you
JD
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13-01-2021 12:54:41
Responses (4)
J
Thank you Marley I will try and look into these shortly.
If I disable audio recording won't that mean I will have nil audio recordings?
I have upped the motion frequency to high which seems to be recording more motion.
I have a troublesome neighbour and whilst her movements outside my door is recorded her shouting is either distorted or not recorded at all. Yet ring is recording the sound of her opening and locking her door.
Because she has been abusive to me for proof of abuse it would be good to have that audio as well as her activity in the early hours etc.
Many thanks
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14-01-2021 05:48:51
J
Here is an example of the distorted audio and video freeze.
https://community.ring.com/t/video-doorbell-audio-and-motion/30455
I cant seem to delete or edit this one will repost video link below.
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14-01-2021 05:57:20
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M
Thanks for the quick update on this, @JayDee1! To clarify further about the Ring app option to disable audio recording, as the wording can be tricky, simply ensure this setting is set to allow audio recording. Although, after looking at the video example, this setting is likely a non-factor in your current concern.
Glad to hear the motion detection is improved! The video example is displaying a great deal of delays, freeze frames, and video jumps. Audio is likely being impacted by the same interference seen in these video characteristics. Adjusting wifi signal strength should certainly improve this audio/ video quality. Check out our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on optimizing wifi signal to your Ring device. Motion will also further improve as signal efficiency does. In short, moving the router closer or adding a wifi extender, such as a Ring Chime Pro, will greatly improve wifi signal strength. :)
1
15-01-2021 05:16:01
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Marley_Ring
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13-01-2021 06:09:48
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