We have 16+ cameras and doorbells, but only the Video Doorbell 3 (battery) models have this issue. Ring tech support has no options to resolve it or any understanding of it. When our two Video Doorbell 3’s detect motion or record live video, they go into “Update Mode” right away, and this happens about 75% of the time. I suspect it is a software bug. The doorbell and camera functions continue to be able to ring and show video, which strongly suggests the hardware is fine. Our other doorbells are other/different (battery) models. Signals on all are excellent as is their battery charge. What to do? Thanks
I’ve done all the trouble shooting requested and no luck. I’m told the firmware version should be 12.0.38, yet one shows as 8.0.47 and the other 8.0.51g.
Hi @GoBananas. It’s possible your Doorbells are attempting to complete a firmware update and are unable to do so. However that is just my guess, as we cannot see account or device details on the Community. When this happens, I usually suggest fully resetting the device by holding down the setup button for at least 20 seconds. After that’s done, walk through a new setup in the Ring app. Typically this will allow for any necessary firmware updates to be completed.
If this does continue to happen, it would be best to follow up with our support team so they can take a closer look. You can contact our support team via phone at one of the numbers here, or by sending a private message on Facebook or Twitter @Ring.
Tried that many times. Just received replacements from RIgn for both of them. One replacement is the same model VD3 and one is VD4. The VD4 is fine, the VD3 replacement has the EXACT same issue happpening and I have now been on the line with tech support for OVER three hours today. It’s INSANE!!! I’m in Ring Hell!
UGH! Even the brand new VD4s are doing the same thing. SW Engineering needs to figure this out.
This of course is getting very upsetting to have happen multiple times a day to two of our VD4s.
UGH! This has become a full time job it seems. Even the brand new replacement VD4s, the engineers can’t get them to update correctly either. I have also even gone so far as to set these up multiple times, including using a phone as a hotspot so to use a different network. Everything fails. Ring engineers you have got to fix this hot mess.