Just so that others are aware … I took delivery of a 2nd Gen Video Doorbell the other day, and charged up the battery (which was flat on arrival). I was unable to get it to set up via the Ring app, and had to contact Ring Support.
Error messages were either something like “Sorry, we’re unable to set up this doorbell right now … please contact support”, or “Incorrect PIN entered”. Believe me, I tried many times and each time it failed. Ring Support did spend some time on the phone with me but eventually agreed to send out a replacement. I’ll see whether that one works.
What I also noticed is that the blue ring on the front of the bell is flashing five times, every 45 seconds. It’s like the device is stuck in a reset loop and will not settle. I mentioned this while I was on the phone to Ring, but they didn’t seem to think it was an issue.
I’m obviously hoping that the replacement will be an easy install.