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Verification Code does not work
ring-website
For the last few weeks I have been attempting to log into my Ring on the web with no luck. I log in with password and them am asked to enter the 2SV code that i received via email. When I do type in, or cut an paste in the code and select Verify Code the code turns back to all zeros with a note "This field is required." Any suggestions on how to fix this?
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24-03-2021 19:21:00
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Tom_Ring
Hi @russj. I would recommend trying a different browser or incognito mode to see if that will allow you to login. Additionally, try clearing the cache and cookies for your selected browser to see if that works. If those suggestions do not correct the issue, try reaching out to our support team for the next best steps.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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26-03-2021 19:10:18
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