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R
Using Users email login as part of your identifier is poor design
two-step-verification
account-settings
cs-support

Since folks constantly change emails over time, it is totally dumb to require user to access doorbell etc using email id taht could be totally out of date. Never again will I use Ring with its inane identifier system.

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10-02-2023 09:50:56

Responses (2)

  • C

    Hi @richtreff. We always recommend keeping your email address and phone number updated on your Ring account. You can find information on how to change your email or phone number [here](https://support.ring.com/hc/en-us/articles/6380146622612-How-to-Change-the-Phone-Number-or-Email-in-your-Ring-Account). Additionally, it is recommended to ensure that you have SMS set as your [Two-Step Verification](https://support.ring.com/hc/en-us/articles/360052326012-Changing-your-method-of-receiving-a-verification-code-from-email-to-text-message) method. If you need any assistance accessing your Ring account, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    10-02-2023 10:52:05

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      12-03-2023 10:52:30

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