Urmet CS 1131-002G "Wiring Issue" (Code: P16-160)


I’m trying to install the Ring Intercom on my Urmet CS 1131-002G but I’m stuck on a “Wiring Issue”. I connect the cables a couple of times, I’m not sure what I’m doing wrong. Can someone give me a hand on this?

Thanks a lot!

Hi @marcosSilva . Welcome to the Ring Community!
We are sorry to hear that you encountered issues with the Ring Intercom.
Thanks a lot for providing this much information and the picture. This helps a lot already. Our team is taking a closer look at this for you and we will get back to you as soon as we know more.

Hi @marcosSilva ,
I am so thankful for your patience.
I have sent you a private message with your personal reference ID.
Please contact our Ring Intercom customer support by emailing or calling our team, and we will be more than happy to take a look at this with you. You can find our support number here: Ring Intercom Support. We look forward to hearing from you.