Upgrading plan from Basic

Products General Questions
#1

I purchased a Ring Doorbell 2 and the free trial plan ran out, so I purchased a Basic plan and all went well.

I just installed 2 x Floodlight Cams which are still running on the free trial. I want to upgrade to the Protect Plus plan, before the free ones run out.

I went to the website and there was a button to click to Upgrade Plan, but when I went to pay for it, they wanted the full price for a new Protect Plus plan, so I aborted the transaction.

How do I go about upgrading and not having to pay the full price, only the upgrade price?

I’m in the UK. If I have to call Customer Service for this, what is the best number to use? I can call the USA (for free) if necessary.

#2

I did this in the beginning too. I think they refund your balance of your old basic plan and then switch you to the plus.
I’d contact customer service in the UK.
United Kingdom
01727 26 3045

#3

Thanks for the reply and the phone number. I’ll give them a call. Probably best to leave it until tomorrow - a business day. :slight_smile:

#4

No problem. Even though they’re open now. Monday would be better if they need to get to another department. Glad to be of help.

#5

Curious on this. I’m in the same predicament. Let me know what you found out. Thanks

#6

What is the number for the U.S.A?

#7

@HouseofKings wrote:
What is the number for the U.S.A?

Hello @HouseofKings ,

The number for the USA is: (800) 656- 1918.

Ring Support for help by telephone:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also, and you might encounter extended time on “hold” so please be patient:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

:slight_smile:

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#8

Whenever I’ve called the US support number, I am speaking with individuals that are difficult to understand and comprehend. I attempted the online help, received canned answers for an unrelated topic. Trying to find out if my prepaid plan offsets the plan upgrade, or what. When I spoke with the support number operator, she was in a hurry to get my information. Not a warm fuzzy feeling about her attitude. Are they getting a commission or an upsale percentage?

#9

Sorry to hear about this, @MNCS. When upgrading your Protect Plan subscription from Basic to Plus, you will receive a prorated refund for any amount left on your Ring Protect Basic yearly plan(s). The Ring Protect Plus Plan will be charged immediately and you will begin a new billing cycle. Check out our help center article for more information on changing plans. I hope this helps! :slight_smile:

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