Hi, I had my doorbell on a Protect Basic Yearly which I had paid for, I then bought the Floodlight Cam which I decided to upgrade to Protect Basic Monthly. It has changed both of my plans to Monthly now, which is fine, but I had already paid for 1 year subscription on the doorbell. Does anyone know if that will get refunded? Thanks
If you chat with an advisor they will sort and refund you
Hey there, @Timmyb. When cancelling a plan, whether monthly or yearly, you should get a prorated refund for the remaining time unused. Check out our article about Changing and Updating Protect Plans for a variety of subscription options, as well as more information on monthly versus yearly plans.
If you did not receive this refund automatically, after allowing some time for processing, our support team will be happy to help further.Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.