Upgrading 2nd device to Protect Basic Monthly
Hi, I had my doorbell on a Protect Basic Yearly which I had paid for, I then bought the Floodlight Cam which I decided to upgrade to Protect Basic Monthly. It has changed both of my plans to Monthly now, which is fine, but I had already paid for 1 year subscription on the doorbell. Does anyone know if that will get refunded? Thanks
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21-08-2021 10:44:31
Responses (7)
- M
Hey there, @Timmyb. When cancelling a plan, whether monthly or yearly, you should get a prorated refund for the remaining time unused. Check out our [article about Changing and Updating Protect Plans](https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan) for a variety of subscription options, as well as more information on monthly versus yearly plans. If you did not receive this refund automatically, after allowing some time for processing, our support team will be happy to help further.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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26-08-2021 04:22:39
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- G
This is interesting.. I'm wondering if you lose your recording when going from the free 30 days to paid. I read that some lost theirs.. I don't want that happening to me.. Eeek!
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02-01-2023 12:15:15
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- U
I moved from a 30 day free trial to plan plus, I’ve just received an email saying the plan has cancelled and I will get a refund, I didn’t cancel and on my login the plan looks live with the next payment due February?
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03-01-2023 06:40:19
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- G
I hope you get this sorted :slight_smile: This is a bit worrying.. I'm coming to the close of my 30 day trial soon and see this has happened to others.. Is there some secret to doing this without any problems... I presume i can keep my trial recordings if I sign up to a scheme as User 32050 has?? I wanted to start this as a post but can't make a new post for some reason; only reply in other's posts. Curious
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03-01-2023 11:16:11
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Murph1982
If you chat with an advisor they will sort and refund you
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23-08-2021 07:38:02
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