Hi @Xxelenaxx. When you upgrade your Ring Protect Plan, you will receive a prorated refund for any amount left on your Ring Protect Basic yearly plan(s). The Ring Protect Plus Plan will be charged immediately and you will begin a new billing cycle.
If you have any questions about your plan or account details, you can give our support team a call at one of the numbers available here and they’ll be able to take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.