Unreasonable Customer Service

I've been using the Ring alarm system with the professional monitoring service for a couple of years, and bought additional sensors recently. One of the sensors is a montion sensor and it seems to be defective - the motion sensing coverage is very narrow, around 30 degrees, and I've tried the troubleshooting suggestions found on the Ring app & website (resetting the device, removing & re-registering the device, etc) several times but it made no differences.So I called the Ring community support team to get it replaced, but it appears none of the troubleshooting I've done matters. I explained to the customer service rep what I had done to troubleshoot in detail, but the rep said I'd have to do all the troubleshooting again with him, even if they're exactly the same troubleshooting methods.I have multiple properties and am away from the property that has the Ring system, but took the defective motion sensor with me so I could send it back for a replacement.Unless Ring thinks the customers are not intelligent enough to follow the troubleshooting instructions Ring provides, this is quite ridiculous.Dealing with a defective product is already inconvenient enough.I do understand why Ring would want to make sure all the necessary troubleshooting gets done prior to replacing a product, but having to repeat the same troubleshooting process all over again is **unreasonable** and **unnecessary**.How do you think I was able to measure the motion sensor coverage angle?I've tried above and beyond what Ring instructed for troubleshooting.Avoid buying anything from Ring directly - buy it from Costco or Amazon.