English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
U
Unbale to reconnect after new WiFi
troubleshooting
wireless-security-cameras

I recently upgrade my WiFi services with a new WiFi network and Modem. On my five stick up cameras, I was able to change the network and update the password with no problems. On the one spotlight camera that I have, which is about two years old, I was unbale to do this. I can get the camera to flash blue, but then it states it's unable to join the network ring set 2b. I called support and they tried several times to reset to the new network, but were unable to and told me the camera was now bad. As a consolation, they offered me 35% off a new camera. I even deleted the camera and reinstalled it, but that didn't help and I get the same message.

219

0

0

03-09-2023 11:28:22

Responses (2)

  • T

    Hi @user55929. If you've contacted support and they've suggested buying a new camera, the camera you have may have reached it's end of life. This means that the issue it is having may not be fixable.

    0

    05-09-2023 04:39:14

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      05-10-2023 04:39:33

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      3

      User
      Solutions

      B

      Boone

      1

      User
      Solution

      J

      j0hnmsch

      1

      User
      Solution