Has anyone else had an unauthorized ring charge from ring’s headquarters? I called customer service but nothing shows on their end. Unfortunately my bank had to freeze my card. This incident happened today for me, not sure if anyone else had this suspicious problem before…
Sorry to hear about this, @WilmingtonNC! A random charge should not happen. I recommend checking if any Protect Plus subscription plans renewed recently. This can be confirmed by visiting Ring.com via web browser, logging in, and visiting your Plans section. In case you have multiple locations or have moved locations, please also check for any prior or other locations listed in your Ring app that might have a Device/ plan subscribed.
As the Community is a public neighbor to neighbor forum, we can help with suggestions like the ones above, but more direct support will be best obtained from our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I dont have multiple locations and only have a monthly plan for 1 camera and is not due yet until the 30th. However, this charge was coming from ring santa monica in the amount of 107 dollars for the protect plus camera plan… Which i have not purchased. Unfortunately there’s no way for me to call headquarters and like i said customer service has nothing showing… Maybe because it was done today. I have everything secured when it comes my accounts and it looks like ring may have gotten hacked?
Thanks for the update on this, @WilmingtonNC. Continuing with our support team will be the best next step. I recommend keeping in contact with both our support team and your financial institution for updates and resolution of the matter.