Hi neighbors! You can find more troubleshooting help for Live View in our Community Post on the topic here, or our Help Center Article here. There could be different reasons why Live View may not be pulling up for one neighbor versus another, so it’s always good to troubleshoot these concerns thoroughly. If you’re not able to find a solution after checking those resources, you can give our support team a call at one of the numbers available here for more in-depth help. If you are outside of the US, please visit here to see how to contact support. 