General Topics
Unable to update Payment details
Has anyone had issues trying to update their card payment details, loaded the account in both Chrome and Safari on a Mac, when you try to update the details it just defaults back to first payment details window so I cannot enter new card details, must be a bug in the UI
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30-04-2020 08:55:37
Responses (4)
- P
Yes thanks Chelsea, can confirm no VPN's are active, do you have a secure area that i can upload the screen capture to please, as it contains my mobile number etc? Phil
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01-05-2020 12:35:17
C@PhilH19 If you would like, you can email the video to chelsea@ring.com and I will review it from there! :)
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01-05-2020 04:40:58
C@PhilH19 If you would like, you can email the video to chelsea@ring.com and I will review it from there! :)
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01-05-2020 04:40:58
JThe screen pops up then defaults back to the default same as the other user no VPN enabled several browsers used even tried on the mobile app.
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17-05-2020 08:40:06
CHey @jsbrewer. If you are needing to update your payment details and plan and are unable to do so from the website, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-05-2020 05:11:45
- C
Hi @user20188. To update your payment method, you can follow the steps below: 1. Log in to your account on [Ring.com.](https://ring.com/users/sign_in) 2. Select **Account** > **Manage Account**. 3. Next to My Payment Method, select **Update**. 4. Select **Replace My Payment Method**. 5. Select **Change For All Plans**. 6. Enter your payment information and select **Continue**. Your payment method has been updated, and your Ring Protect subscription will be charged to this card from now on. For more information on updated your payment method, check out our Help Center article [here](https://support.ring.com/hc/en-us/articles/360001197003-Add-Change-or-Remove-Payment-Method-for-a-Ring-Protect-Subscription). :)
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10-08-2022 03:57:51
- C
Edit: tried it out on Edge with same result. I also tried to update via the app but there is no admission to paymant there. Hi, i got issuse when replacing expired credit card. I managed to remove my exored card. When i try to update a ned card this is wjhat happens when i click "add": I have tried several times on latest Chrome without VPN. Please advise 
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24-05-2023 06:57:18
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Chelsea_Ring
Hey @PhilH19. Could you capture a screen recording of what you are trying to do, so we can see where the hiccup is? Please also ensure that you do not have a VPN active when trying to view the Ring website, as this could be why you are having this concern. Also, if you cannot update the payment method, are you able to delete the existing one, and then add a new one? Let me know how this goes!
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30-04-2020 05:15:30
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