Unable to update Payment details

Has anyone had issues trying to update their card payment details, loaded the account in both Chrome and Safari on a Mac, when you try to update the details it just defaults back to first payment details window so I cannot enter new card details, must be a bug in the UI

Hey @PhilH19. Could you capture a screen recording of what you are trying to do, so we can see where the hiccup is? Please also ensure that you do not have a VPN active when trying to view the Ring website, as this could be why you are having this concern. Also, if you cannot update the payment method, are you able to delete the existing one, and then add a new one? Let me know how this goes!

Yes thanks Chelsea, can confirm no VPN’s are active, do you have a secure area that i can upload the screen capture to please, as it contains my mobile number etc?

Phil

@PhilH19 If you would like, you can email the video to community@ring.com and I will review it from there! :slight_smile:

The screen pops up then defaults back to the default same as the other user no VPN enabled several browsers used even tried on the mobile app.

Hey @jsbrewer. If you are needing to update your payment details and plan and are unable to do so from the website, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Same here. Been trying the last few days…