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user69248
Unable to Unlink old Ring account so I can link new account - Directions did not work
1165 •
2 •
1 •
01-12-2023 03:42:44
Responses (4)
I’ve contacted ring support since march of this year asking them to escalate my issue with unlinking my email I lost access to but I’m not receiving any help to escalate this concern I’m concerned about my privacy and data because if someone gains access to my old email they’ll have access to my devices, This past week I found out somebody requested my account to be deleted and it wasn’t me, I had just purchased the basic protection plan the day before which was Tuesday so why would I ask for my ring account to be deactivated??
I’m trying to give them a chance to fix this or I’ll be forced to contact an attorney to help regain access to my personal information retained by ring from an email I have no access to
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08-07-2024 04:52:01
Hi @Lulise. If your Amazon account is linked to a Ring account you no longer have access to, I would recommend contacting our support team for assistance with accessing your original Ring account.
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22-05-2024 11:49:21
Lawyer has to handle this problem because my old email is still attached to the doorbell that I waited 30 days for ring to deactivate the email so it could be reactivated with my new email, I Amazon has been deactivated the old email and had me create a new email to transfer All my Alexa devices and account information to the new email, This has to stop
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08-07-2024 04:56:22
I’ve had the same problem for MONTHS and can’t get Amazon or ring support to help me, I don’t have access to the old email and ring told me they can’t reset the password to the old email I previously used with my ring Account because they can’t verify the account belonged to me there’s no way for me to get a code via the old email because I’m locked out of it which is the reason I had to have ring reset the doorbell to new user and set it up under my new email which I had to wait 30 Days so my question is why and how is my old email STILL linked when trying to link the apps together using my NEW EMAIL that I CURRENTLY USE with both apps NOW SEPARATELY because of the previous email being the old email still has both apps linked and neither entity will help?
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22-06-2024 02:01:19
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Hi @Lulise. We do not have access to account information here in the Community to assist you with your concern. The best course of action is to continue working with our support team to further analyze this with you.
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24-06-2024 06:30:01
@@Justin I don’t know why you’re advising people to contact customer support there is NO support for THIS OR ANY OTHER SECURITY MATTER!!At this point it’s time to get an Attorney to handle this because my privacy and data is and has been at risk for months trying to get this situation escalated!!
By the way someone had my new ring account deactivated Wednesday last week and I had just purchased ring protect Tuesday so WHILE CUSTOMER SUPPORT IS BEING NON COMPLIANT WITH PUTTING CUSTOMERS SECURITY AND PRIVACY FIRST AS IT SAYS IN YOUR PRIVACY STATEMENT WHY ISN’T MY SITUATION A CONCERN??
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08-07-2024 05:04:17
I still have the ORIGINAL BOX my ring doorbell came in and they STILL won’t let give me access to my locked out email I previously used with the doorbell and Alexa bring the apps together feature in The Ring app I’m going to contact an attorney because my personal and privacy is being compromised by ring
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10-07-2024 01:39:16
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Caitlyn_Ring
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04-12-2023 07:24:55
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