‎Unable to subscribe to any plan

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barleyv7

Unable to subscribe to any plan

cs-support

ring-protect-plans

I used to have a plan for my doorbell camera, which I cancelled some months ago. I am now trying to resubscribe, but am getting the below error every single time. It does it for any type of plan I try to subscribe to, and I've tried 3 different cards. Same result. has anyone else has this issue? And if so how did you resolve it? I tried calling customer services but it said I was calling outside working hours, even though I wasn't. ![Screenshot 2023-10-19 005532|690x283](upload://z90bbCb4K1dXMw2VwRCdbHmhQxZ.png)

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19-10-2023 12:02:07

Responses (2)

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Caitlyn_Ring

Hi @barleyv7. In general, we always recommend ensuring the web browser you're using is fully updated, and any VPNs are turned off or have Ring traffic excluded. You can also try a different web browser to see if that works. If this issue continues to happen, you'll need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372#callus) for further assistance, as the Ring Community is a public forum, and we don't have access to account or billing information. The hours of operation for our support team in the UK are 7AM-7PM BST (8am-8pm CET).

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19-10-2023 03:59:21

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user70169

I have been days trying to subscribe to a plan without success. It seems the company just don't want our money.

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07-12-2023 12:08:49

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Caitlyn_Ring

Hi @user70169. Make sure the web browser you're using is updated, and check that you're using the correct [payment method](https://support.ring.com/hc/en-gb/articles/360018328572-Payment-Method-FAQs). If this issue persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance.

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07-12-2023 04:13:35

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system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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06-01-2024 04:14:35

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