Unable to stop notifications

I have a wired doorbell pro and outside wired cam for the back garden.

I need to disable notifications for the garden cam when we are in the garden it constantly alarms.

The disable motion alerts does nothing and the snooze switch adds icon ‘snooze’ but does not stop notifications.

The only way to prevent is to completely switch off the movement sensor

Anybody else have the same problem?

Hey @Hazcrew. Disabling Motion Alerts or creating a Motion Schedule should stop these alerts, but the device may still record. Is your app still notifying you when you have a snooze or a schedule on? If so, please try removing the Ring app from your phone, rebooting your phone and then reinstalling the app to see if this helps the notification concern. After you have done this, log back in, try to snooze the camera again, and then try to trip the camera to send you a notification! Let me know how this goes. :slight_smile:

As detailed in my post, Disabling Motion Alerts doesn’t

Snooze doesn’t work either.

I use a phone, ipad and or PC. Are you saying all need re-installing?

So far I’ve not been particularly impressed with the software generally, seem to be a few issues with video access.

@Hazcrew Have you tried the Motion Schedule instead of a Motion Snooze or toggling off motion alerts? If even the Motion Schedule will not work and this is persisting on multiple devices, you may want to reach out to our support team for a proper follow up on this. Please note that creating a Motion Schedule will snooze alerts for all applications with this device, but toggling off Motion Alerts on one app or doing a Motion Snooze on just one app (for example, your iPhone but not the iPad) will only have it for that specific device. Please try out the Motion Schedule so that it applies to all devices, and if you still have no such luck with that, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.