unable to purchase plan

I am trying to purchase a basic plan but every time i try to buy I am unable to. The “purchase now” button is grey and not highlighted. Help please!

Hey @saltersrg. Are you still seeing this concern today? If you’re unable to purchase a Protect Plan from the website, please ensure you do not have a VPN turned on when accessing the website as some functionality may be limited. You can also try clearing your cache and cookies and ensuring you can buy it from there. In the event you still cannot buy the plan from the website, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.