I am unable to connect my new Solar Pathlights to my Ring Bridge. I’ve tried two Pathlights and neither can connect. The Bridge is online and is less than two inches away from the Pathlight. The Pathlight is fully charged, and the light comes on with motion. The first time I go through the setup process, the Pathlights would correctly get an update. I can see the app download them, connect to the Pathlights, and install the firmware. When I try subsequent times, the firmware step goes quickly. The app stays in the “Connecting your Solar Pathlight to your Ring Bridge…” screen for a while before eventually going to screen with “We can’t seem to connect to your Solar Pathlight. Try moving this Solar Pathlight closer to your Bridge until setup is complete. If the batteries in this Solar Pathlight aren’t new, try replacing them.” Again, it’s literally less than 2 inches from the bridge. I see the green light come on occassionally during the process. The Bridge is currently connected to a 2.4Ghz network which is located right behind the wall. I’ve also tried holding down the button on the Pathlight for something like 10 seconds, causing the light to flash twice. I’ve also tried resetting the Bridge (including removing it from my app) and going through the steps. What’s interesting, too, is that during the process I get a notification from Alexa that the light is connected through Ring. When I go look, it’s not there.
I have a doorbell and two floodlights already successfully setup in the app, so I know my account and app are good. Any idea what I’m missing here???
Thanks for the help!