I placed an order on Saturday night, immediately after placing an order I found that I placed a wrong order and I tried to cancel. I tried locating the cancel button, it was nowhere then I tried clicking on the chat window on the right-hand side bottom, it had only 1 option to “Get help from the community”, somehow I managed to find the email of support email@example.com.
I have written the mail to them withing 10 min of placing the order, got an automated response immediately. I tried calling them and selected option 4 for Order Status, the call got disconnected I tried multiple times. I waited till Monday, still no response to my mail, then I sent another mail on Tuesday still no response. And Now my order is delivered.
They have an option to return but that would cost me $5 which I have to pay from my pocket without any of my mistakes.
This is so frustrating. I will never buy anything online from Ring.com again. This also raises a question on the support which ring is providing for my alarm system.
I understand that their systems are overwhelmed by the pandemic this is not the excuse to mishandle the orders, if ring.com just provides a small button somewhere in the page to cancel the order, this will save so much time, frustration for us and for the ring. This is so bad.