Unable to add credit card on phone or website

My trial has ended and I’m unable to add any of my 3 credit cards to my Ring account in order to subscribe. My cards work fine elsewhere on every online website, in store, and I spoke with AMEX who said there were no failed attempts to access my card from Ring, so it’s not a security issue.

I spoke to the “support” line who simply made me go through the automated phone system to add my card, which also didn’t work. They spoke to their supervisor who also said there’s nothing they can do. I’m in Canada and the only thing I can guess is that they aren’t setup to take Canadian credit cards yet?

If anyone has similar problems let me know, and where to go from here. At this point I’m pretty disappointed at this company and how I’m literally trying my best to give them my money and yet they don’t want to troubleshoot this issue?

Hi i have the same issue!! as you, and i am living in Canada as well. Do you resolve the problem ?

Did anyone try calling the customer service in Canada? They should know better than the US center, I would hope.
Canada
+1 855-300-7289

No the problem isn’t resolved. I did call the Canadian tech support line, though the guy hadn’t heard of a postal code before and was in Arizona haha (Nice guy though!). My trial was extended by 2 weeks but in 2 weeks I’ll still be unable to subscribe to Ring. Seems like the tech support might want to work on the fact that an entire country can’t give them payment? Hope nobody has stock in Ring.

I live in Illinois and it’s happening to me as well

SAME here! I am in Oregon! Our trail expired like two weeks ago and I have tried to pay with three different credit card. I also called ring customer service and they just kept saying there was something wrong with my bank. Ididn’t think it would be my bank since I use all my cards all the time and they are all fine. But I still called my band and it turned out all my cards are FINE. I don’t know what Ring is doing with this protection plan thing! I really liked it duirng the trail. Now I am thinking to get ride of my device since it is not that useful. Very DISPOINTED!!!

This happens to me every month. EVERY month. I waste an hour trying to add a card, calling them, doing the card thing over the phone, supervisor…and they extend my trial by a month and say they will take care of it before the next month.

I was able to resolve it in discussion with the billing team.

My credit card billing address was slightly different than what was on my Nest account (i used my specific community/town for my city rather than the greater metropolitan area, which is how it was listed on my card profile). Once I updated my address it worked!

Interestingly I use the wrong city on numerous other websites including Amazon, but I guess Nest is much more particular about matching up the billing address.

So double check what your credit card has on file for your address vs. Nest and see if that fixes the problem.

I have the same problem. This is a joke

Make sure you have your address with your credit card company entered exactly the same when you put it into Ring. Also I just realized on my last posts I kept saying Nest, i meant Ring, woops haha.

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I have the same problem in the U K don’t waste your time doing this as it won’t work absolute garbage website you can’t even chat or email people would have been better buying something from China cheaper yes but at least it works and saves your recordings for free. I look forward to a reply from RING???

Hi @cajacko. We are currently experiencing some outages with the Ring app and Ring.com. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Had the same issue tonight. I went to my credit card account online and address lined up just fine with what I entered. However, I realized that my credit card has my middle initial. When I entered that on Ring, the payment went right through.

Totally ridiculous because I never enter my middle initial on any other websites and do not run into this issue at all.

I hope this helps someone else.

I am in Australia and have the same problem since begging of December. They could not work out the problem and gave me 1 month free trial which is about to end and now I’ve tried to add my CC again and same issue. This is driving me nuts!! I spent alot of money for piece of mind security and I cant review footage which their friggen plans!
I even tried adding another 2 CC cards of family members and theirs were rejected too!
I called about 6 times previously and really don’t want to go through this all again with no solution. Obviously if so many people are having trouble its the website!

I am writing here after two days wasted in calling my bank customer service and Ring customer service as well, no one could help resolving this problem. I tried three credit cards & Visa cards, in the end I took my address copy-pasted from my internet banking account and still unable to add my card. When I put the name on credit card as it is : Mr A Ragad, at that moment the system accepted my card, congrats to me and hope you will do the same thing, success

The customer service is horrendous. I’ve been having the same issue since my trial.

I’ve been waiting for a manager to contact me and still waiting 4 weeks later.

They won’t even extend my trial and I don’t understand why they can’t take payment over the phone.

Also I’m writing on your post because I have no idea how to add my own but would you know the complaints procedure for these at all? Thank you in advance.

It’s now November 1st 2021 and I am unable to add any cards - I’ve even got my mother to try at her house and with her card but alas CARD DECLINED!!! This is beyond a joke and surely some element of miss-selling is happening if Ring can still sell these devices but then no one seems able to actually subscribe to their Protect Plan…a year later…???

For best resolution to this concern, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.