Hi so I got ring camera in January and got basic plan. Than I got another device in April, I got year plan on both but it seems April year is ending in January too so I’m losing 4 months even tho I paid £25 for year on newer device ? How does this work ? Surely this is wrong ?
Hi @Dazhull. The Ring Community is a public forum, so we’re not able to review your account details. Please give our support team a call at one of the numbers available here to have them review your Ring Protect plans and ensure everything is billed correctly. If you are outside of the US, please visit here to see how to contact support.