Two Step Verification

I’ve just set up my doorbell and I jeep getting prompted to set up two step verification who sms but when I enter my phone number I get an error message, has this happened to anyone else

Me too, their system must be down ?

Hi neighbors. If your Ring app is not taking your mobile number for two-factor authentication by SMS, try the following steps:

  • Check that your Ring app and smart phone are up-to-date with the most recent updates.
  • Reboot your smart phone.
  • Disable any active VPNs on your smart phone.

  • Try using another device to activate your two-factor authentication by SMS. You can also try activating it by logging into your account on

Let me know if these steps were able to resolve your concern.