Two step verification to shared user old number

Hi there

My wife can no longer access our account as a shared user as Ring keeps sending her a two step verification request to her old number which is no longer available.

I can’t see any other way (such as email) for us to get her access again.

Resending an invite to the original email address reverts back to the two step verification which we can’t action.

Any way to mitigate this apart from using an entirely new email address which is a hassle?

Hi @Phil9. Since your wife can’t receive the verification code anymore, she will have to use an alternate verification method. Here are some other methods to try. Once she has logged back into her Ring account, she can update her phone number under Account Settings > Phone Number. I hope that helps!