I am trying to purchase a protect plan for my 2nd ring but can not connect to the accounts part on the website, i have tried from my phone and desktop and it keeps saying that it cant connect. I can get to every other part of the website, I just cant sign up
Hey there, @Kris1117! If you are having difficulties signing up for a new protect plan on the website, it may be best to give our support team a call at 1-800-656-1918. They can help upgrade your plan over the phone and will be happy to answer any further questions you may have!
Hope you’re well! We sent a note to the team about this and we’d love to know the following:
-What browser and devices are being used?
Are you primarily using Cell Network or WiFi? What is the strength of the signal?
Can you please, step by step, let us know what steps you have taken to try and access the My Plans page? A screen recording would be perfect
We appreciate your assistance to this matter.