Trying to puechase protect plans

Products General Questions
#1

I am trying to purchase a protect plan for my 2nd ring but can not connect to the accounts part on the website, i have tried from my phone and desktop and it keeps saying that it cant connect. I can get to every other part of the website, I just cant sign up

#2

Hey there, @Kris1117! If you are having difficulties signing up for a new protect plan on the website, it may be best to give our support team a call at 1-800-656-1918. They can help upgrade your plan over the phone and will be happy to answer any further questions you may have! :smiley_cat:

#3

Hi @Kris1117

Hope you’re well! We sent a note to the team about this and we’d love to know the following:

-What browser and devices are being used?

  • Are you primarily using Cell Network or WiFi? What is the strength of the signal?

  • Can you please, step by step, let us know what steps you have taken to try and access the My Plans page? A screen recording would be perfect :slight_smile:

We appreciate your assistance to this matter.