Trying to cancel my subscription!

I am trying to cancel one of my subsciptions. I am fine leaving a credit in the account but when I get to step 4, it tells me that the plan I am trying to cancel does not exist - meanwhile it does. And there is no where to email / call anyone. Help!

thank you

Hey @ffk. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.