Hey @ddae90. Chiming in for Marley here! I apologize that we did not get back to you. Please note that the Community forum is a neighbor to neighbor forum and not a direct line to support. In addition, due to current events, we have limited our support scope. We have made changes to our support so that a **s of April 28, our English support channel for our neighbors is only available 5AM - 8PM PDT, seven days a week via phone only. I apologize if you have been chatting in and emailing in about this concern and have not gotten support back, but this may be why! **
After reviewing this thread and reading what you have done, you have truly covered a lot of your bases with what troubleshooting you can do on your end. I do applaud you for this effort in going above and beyond for investing your time in this! What I would recommend from here is to get in direct contact with our support team over the phone. We would need to take a deeper look into your account to show how the devices and their settings are reporting on our end to make sure there are no hiccups. In addition, our support team can work with your specific devices to see how they are communicating and why they are not holding to the settings you have assigned to them.
**Again, I do apologize that you have been through hoops to get this resolved, but our support team over the phone will be able to tackle it from here with you! If you don’t mind, I would love to hear what they were able to do to get it resolved, so after being in contact with them here, please come back to the Community and share your experience! Detailing what troubleshooting you have done may help another neighbor in the future that may run into this. Hope to hear back from you soon! **