I have (2) different houses that are secured with Ring Alarms. Each of those houses, I have added in a Schlage BE469ZP Smart Deadbolt.
House #1 - Works great! I’m able to receive notifications when the door is manually locked and unlocked (via the turn piece) - and any App initiated Lock/Unlock, the App will immediately update it’s status to reflect it’s confirmed state.
House #2 - I just installed the BE469ZP the other day. I was able to add it to my Ring system without any issues - and install all the user codes, etc. This one however behaves a bit differently than House #1. I’m not receiving any status updates/or alerts when the door is manually locked. When I initiate a lock/unlock via the App - it does perform it’s request, however it shows an error message in unable to get status… Eventually, the App will then update and reflect it’s status.
I thought perhaps it it was a signal issue between the Ring base station and the door, and moved the base station closer - and still didn’t resolve the issue.
Looking for suggestions on what next to try. Thanks!