Transferring Account from Dead Son to Parents

Does anybody have any way to direct us to someone at Ring who can actually get something done?Our son died last week of coronavirus/complications of coronavirus and we have tried on two occasions over the last week to arrange getting his account transferred to us (his parents) so that we can enter his home without setting off the alarm or the possibility of summoning local police.We cannot proceed with funeral arrangements nor access vital paperwork without retrieving what is needed from his home.