Transfer plan to new front door device

I am on a single device plan for my stolen front doorbell. I received my replacement device. How do I transfer subscription over to it?

Hi @Looch! Once you setup your Ring device, the subscription should automatically carry over. If you already removed the prior device from your Ring app, and/or are paying monthly, and the subscription did not automatically continue on your replacement, you will need to resubscribe. You can check your plan status by logging in to your account on Ring.com and visiting the “My Plans” section. I hope this helps! :slight_smile:

Marley, I am facing the same issue as @Looch and, unfortunately, what you suggested didn’t happen.

I have a single Floodlight camera that has been on the annual Ring Protect subscription paid in advance. After my camera was deemed faulty, I received and installed a replacement device. As advised, I didn’t remove the old device from the mobile application and waited until it was actioned by you (which only occurred after I contacted support). However, my annual subscription didn’t automatically transfer to a replacement device - even though I have at least 6 months to go - instead the new camera was automatically subscribed to a 30-day free trial subscription, after which the system automatically charged my card a new annual subscription fee. Without issuing a refund for the unused period of the original subscription. Unfortunately, I have been unable to get in touch with a person over the Web chat and sort it out, so only left with an option of posting a comment in this chat.

Thanking in advance for your reply.

Zhenya, that’s exactly what’s happening to me, my previous subscription For a single device wasn’t “automatically” recognised, instead the 30-day trial period Was applied on all my 3 ring devices. It’s a canning way to you sign up to a multi device plan. Like you, Ring help / chat is useless

@Looch, thanks for your reply. Since Ring is not replying to email inquiries due to the reduced staff numbers and Web chat seems to be unavailable in my timezone (Australia) every time I try, may I recommend you to get in touch with them via a phone?

Here is a page with numbers: https://support.ring.com/hc/en-us/articles/213608406-Contact-Community-Support-Worldwide

I rang on Sunday and spoke to a person within 30 seconds. The support person confirmed that the subscription should have been transferred and had no idea why it had not happened after spending considerable time looking into it. Ended up escalating a call, I am still waiting for a follow-up call. I am certain the same thing would apply to you, so please do call - they may need to fix something in your account. I suspect the subscription transfer has stopped working recently due to some kind of changes in the software.

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Hey neighbors! My apologizes that us moderators are not here on the weekends and were unable to get back to your both in a timely manner. @Zhenya Thank you for directing in the right manner, as I would recommend the same. If you find the plan did not automatically carry over, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I have updated my device as the previous one was faulty. This was over a month ago.
I thought the plan would automatically transfer to the new device. But it hasn’t