Tones missing from chime

Can anyone please shed some light on why several tones, that were available when I first installed the ring chime, have disappeared after having to change wifi?
And how do i get them back? Its beyond frustrating but any advice would be very much appreciated.

Hi @user54321. This is the current complete list of Chime Tones available to choose from for the Ring Chime:

  • Ring Default
  • Ring Alert 2
  • Ring Alert 3
  • Harp
  • Flashback
  • Triangle
  • Upbeat
  • Navi
  • Xylophone
  • Train Whistle
  • Charge!
  • Dogs Barking
  • Doorbot
  • Ding-Dong
  • Westminster Soft
  • Westminster

There are Holiday Tones that are added during certain holidays, but once that holiday is over, those tones are removed. I hope this helps.

Thank you. That’s helpful but extraordinarily frustrating. I had a tone (downloaded when we set the chime up in Oct/Nov so suspect was a holiday tone) that we used, and loved, that disappeared when the chime went offline while changing wifi providers. It’s a shame that the range of tones is so limited.