General Topics

Not sure where to look? Browse general posts, topics, conversations and more.

S
Timeline question
app-settings

How do I allow other users to view the timeline. It works fine for me but not for my other approved users.TIA

575

0

0

28-03-2021 08:50:12

Responses (1)

  • T

    Hi @SPhelps. Can you describe what part of the Event History Timeline your Shared Users are unable to see? I would ensure that they are using the most current version of the Ring app, as an outdated Ring app can be problematic. I would also make sure your Shared Users have access to the device they are trying to view the history for. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) has more information on Shared Users. I hope this helps!

    0

    29-03-2021 17:02:52

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members