There was an error while trying to play the video

Seems I have a problem that was reported some months back. I cannot play any videos without getting the error message above. If you share it , works fine. I have VPN software installed but not active. Using laptop with Windows 10. Any help gratefully received !

Hi @user57070. We need a bit more information. What browser are you using? Have you tried a different browser? Have you cleared your cache and cookies? This should help with your concern. If not, please share a screen shot of the issue you are having.